Job Description
Join our award-winning team as a Local Customer Service Representative in sunny Long Beach! We're urgently hiring compassionate professionals to provide exceptional support to our diverse community. No experience needed—comprehensive paid training included! Enjoy competitive pay, benefits, and career growth in a dynamic environment.
What We Offer:
- 2-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Advancement opportunities to leadership roles
Responsibilities
- Handle inbound/outbound customer calls and emails with empathy
- Resolve billing, technical, and account inquiries
- Document interactions in CRM systems accurately
- Collaborate with support teams for complex issues
- Meet/exceed performance metrics (CSAT, AHT)
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience (preferred)
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems
- Strong problem-solving and conflict resolution abilities
- Spanish bilingual proficiency (highly valued)
- Reliable transportation to Long Beach office