Job Description
Join Our Growing Team in San Diego!
Apex Support Solutions is currently urgently hiring enthusiastic Customer Service Representatives. We are looking for driven individuals who are ready to start a career with us immediately. We provide comprehensive paid training to ensure you have the tools you need to succeed.
As a Customer Service Representative, you will be the face of our brand, helping clients resolve their issues and ensuring a positive experience. If you are looking for a stable career with growth opportunities in San Diego, CA, we want to hear from you.
Why Join Us?
- Paid Training Program: Start earning while you learn.
- Competitive Pay: $18 - $25/hour based on experience.
- Career Growth: Clear pathways to management and specialized roles.
- Modern Environment: Work in a state-of-the-art facility in San Diego.
Responsibilities
- Handle Inquiries: Manage a high volume of inbound and outbound calls and emails from customers.
- Resolve Issues: Diagnose customer problems and provide effective solutions with patience and empathy.
- Documentation: Accurately record customer interactions and account details in our CRM system.
- Upselling: Identify opportunities to offer additional products or services that benefit the customer.
- Team Collaboration: Work closely with team leads and support staff to improve service protocols.
Qualifications
- Education: High school diploma or equivalent required.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Basic computer literacy and typing speed of at least 35 WPM.
- Experience: Previous customer service experience is a plus, but we train the right candidates.
- Availability: Ability to work flexible shifts, including weekends and holidays.