Job Description
Join our award-winning team immediately! We're seeking passionate Customer Service Representatives to deliver exceptional experiences at our Cleveland headquarters. This urgent opening offers competitive pay, comprehensive benefits, and rapid career growth in a dynamic environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Maintain thorough product knowledge through continuous training
Qualifications
- Minimum 2 years customer service experience in fast-paced environments
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize under pressure
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Flexibility to work evenings/weekends as needed
- Positive attitude with customer-first mindset