Job Description
Join our award-winning customer experience team in Nashville! We're urgently seeking passionate individuals to represent our brand and deliver exceptional support to our growing client base. This is a direct-hire position with immediate start dates available for qualified candidates.
As a key member of our support ecosystem, you'll work in our modern downtown office with flexible scheduling options, competitive compensation, and comprehensive benefits including health insurance, 401(k) matching, and paid training.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and product issues using CRM tools and knowledge base
- Collaborate with sales and technical teams to escalate complex cases
- Maintain detailed records in Salesforce and generate daily performance reports
- Participate in weekly training sessions to master new products and processes
- Identify upsell opportunities and contribute to revenue growth targets
- Support seasonal peaks during high-volume periods with overtime availability
Qualifications
- Minimum 2 years experience in high-volume customer service environment
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional conflict resolution skills with proven problem-solving abilities
- Ability to type 50+ WPM with 98% accuracy in data entry tasks
- Flexible availability including evenings, weekends, and holidays
- Strong command of English language with clear communication skills
- Experience in SaaS or telecommunications industry preferred
- Valid Tennessee driver's license for occasional client meetings