Job Description
We're urgently seeking passionate Customer Service Representatives to join our dynamic team in Baltimore, MD! As a frontline ambassador, you'll resolve inquiries, build client relationships, and drive customer satisfaction. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate openings available – apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product-related issues following established protocols
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to escalate complex issues
- Proactively identify opportunities to enhance customer experience
- Meet/exceed performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including evenings/weekends
- Baltimore residents strongly encouraged to apply