Job Description
Join our dynamic team immediately! We're urgently hiring Customer Service Representatives for our Cleveland hub. This is your chance to launch a rewarding career in customer support with competitive pay and growth opportunities.
As a CSR, you'll be the face of our brand, delivering exceptional experiences to our diverse clientele. Our hiring event offers streamlined onboarding and same-day interviews. Don't miss this opportunity to join a forward-thinking company investing in your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues while maintaining SLA compliance
- Document interactions accurately in CRM systems and escalate complex cases
- Collaborate with cross-functional teams to improve customer experience
- Meet/exceed performance metrics including CSAT and call quality scores
- Participate in ongoing training to master product knowledge and soft skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to thrive in fast-paced environments with competing priorities
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends based on business needs
- Positive attitude and commitment to exceeding customer expectations