Job Description
Join our award-winning team at Apex Customer Solutions as we urgently expand our Fresno support center! We're seeking passionate individuals to deliver exceptional service to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic, collaborative environment. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and billing questions efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Collaborate with team leads to improve service protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficient with Windows OS and CRM software
- Ability to work flexible shifts (including weekends)
- Type 40+ WPM with high accuracy
- Positive attitude and resilience under pressure