Job Description
Join our award-winning team as a Customer Service Representative in Indianapolis! We're urgently seeking empathetic professionals to deliver exceptional support to our valued clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Our hiring event offers on-the-spot interviews—apply now to start your career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with efficiency and empathy
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics including CSAT and resolution times
- Continuously update knowledge on products and policies
Qualifications
- High school diploma or equivalent (associate degree preferred)
- 1+ years customer service experience in call center environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- U.S. work authorization required