Job Description
Join our dynamic team as a Customer Service Representative in Detroit! We're seeking motivated individuals for immediate hire positions with comprehensive paid training. No experience required – we provide all the tools you need to succeed. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Start your career in customer service today!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process orders, returns, and account modifications efficiently
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for response time and resolution rate
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent
- Exceptional communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Strong attention to detail
- Positive attitude and empathy