Job Description
Join our award-winning team at Premier Support Solutions! We're urgently hiring motivated Customer Service Representatives for our Kansas City hub. This is your chance to launch a rewarding career in customer support with industry-leading training, competitive benefits, and growth opportunities. Our hiring event on October 28th offers on-the-spot interviews and same-day conditional offers. No experience required – we provide comprehensive training to set you up for success!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 95% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly KPIs for resolution time and satisfaction scores
- Proactively identify opportunities to enhance customer experiences
- Participate in continuous improvement initiatives for service quality
- Adhere to all compliance and data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and multitasking software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid driver's license for occasional off-site events