Job Description
Join Our Growing Team - Urgent Hiring
We are currently looking for motivated and enthusiastic individuals to join our team as Customer Service Representatives. If you are seeking a career with paid training and the opportunity to advance in a stable environment, this is the perfect role for you. We provide all the tools you need to succeed, including comprehensive training programs.
Why Apply?
- Paid Training: No prior experience required. We provide paid on-the-job training to get you up to speed.
- Competitive Compensation: Earn between $18.00 and $24.00 per hour based on performance and tenure.
- Full-Time Benefits: Health, dental, and vision insurance available.
- Modern Facility: Located in the heart of Indianapolis, offering a professional and collaborative work environment.
Responsibilities
- Answer high-volume inbound and outbound customer calls with a focus on providing exceptional service.
- Resolve customer inquiries, complaints, and technical issues efficiently and professionally.
- Accurately document customer interactions, account details, and resolutions in the CRM system.
- Assist customers with product information, billing questions, and service troubleshooting.
- Collaborate with team leads to ensure service quality metrics are met.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED is required.
- Excellent verbal communication skills and a professional telephone manner.
- Basic computer proficiency and typing skills (40+ wpm).
- Ability to work full-time hours, including weekends and holidays as required.
- Strong problem-solving skills and a customer-centric attitude.
- Ability to pass a background check and drug screen.