Job Description
Are you a passionate problem-solver looking for a rewarding career in Customer Service? Horizon Support Services is seeking a dedicated Remote Customer Service Representative to join our expanding team. We are looking for talent in the Los Angeles area and beyond, offering a fully Work From Home environment.
As a key member of our support team, you will serve as the voice of our brand, ensuring our clients receive exceptional service from the comfort of their own homes. We value flexibility, professional growth, and a supportive culture.
Why Join Us?
- 100% Remote Work Flexibility
- Competitive hourly pay ($19.00 - $24.00)
- Comprehensive benefits package
- Career advancement opportunities
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolving issues efficiently.
- Provide accurate information regarding products, services, and account management to diverse customer demographics.
- Document all customer interactions and transactions accurately within our CRM software.
- Collaborate with internal teams (Sales, Technical Support) to resolve complex escalated issues.
- Identify opportunities for upselling and cross-selling products to enhance customer value.
- Maintain a professional home office environment that meets our quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center operations.
- Proven ability to type 40+ WPM with high accuracy.
- Reliable high-speed internet connection and a quiet workspace.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Strong verbal communication skills with a friendly and empathetic demeanor.