Job Description
Join our award-winning team at CustomerConnect Solutions Inc. – San Francisco's premier call center partner! We're urgently seeking motivated individuals to fill immediate-start positions in our vibrant downtown hub. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while delivering exceptional customer experiences. No prior experience required – we provide paid training!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Maintain accurate records in CRM systems (Salesforce experience a plus)
- Meet/exceed performance metrics (average handle time, customer satisfaction)
- Collaborate with team leads to improve service quality
- Adhere to strict compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer navigation
- Comfortable working in fast-paced, metrics-driven environment
- Available for flexible shifts (including evenings/weekends)