Job Description
We are currently urgently hiring motivated individuals to join our high-performance call center team. We are expanding our operations to serve clients in both Fort Worth, TX and Virginia, and we need dedicated professionals to join our mission. This is a fantastic opportunity for career changers with paid training provided.
Why Join Our Team?
- Comprehensive Paid Training: No experience necessary. We provide top-tier training to get you certified and ready.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour with performance bonuses.
- Full Benefits Package: Health, dental, and vision insurance available for full-time employees.
- Career Growth: Internal promotion opportunities to Team Lead and Management roles.
Don't miss this chance to start a rewarding career in customer service. Apply today!
Responsibilities
- Handle a high volume of inbound and outbound customer calls professionally and efficiently.
- Assist customers with product inquiries, account issues, and technical support.
- Resolve customer complaints and escalate complex issues to supervisors when necessary.
- Maintain accurate records of all customer interactions in the CRM database.
- Meet daily and monthly performance targets regarding call volume and customer satisfaction.
- Collaborate with team members to improve overall service quality.
Qualifications
- High school diploma or GED required.
- Previous call center or customer service experience is preferred but not required.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and patience.
- Basic computer proficiency and typing speed of 35+ WPM.
- Must be willing to undergo a background check and drug screening.