Job Description
We are currently seeking dedicated Customer Service Representatives to join our growing team supporting clients in Louisville, KY, and Ohio. This is an urgent hiring opportunity for individuals looking for a stable career with the flexibility of Work From Home options.
In this role, you will be the first point of contact for our valued clients, handling inquiries via phone and chat with a professional and empathetic approach. If you are a proactive problem solver looking for a premium work environment, we want to hear from you.
Responsibilities
- Handle incoming customer calls and inquiries with a focus on high-quality service and satisfaction.
- Resolve customer issues efficiently using our CRM software and knowledge base.
- Document all interactions and transactions accurately in our internal systems.
- Escalate complex issues to the appropriate supervisor or department.
- Meet and exceed daily and monthly performance metrics (KPIs).
- Maintain a professional communication environment and adhere to company policies.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Proven experience in customer service, call center, or sales environments.
- Excellent verbal communication and active listening skills.
- Ability to work independently in a remote setting with a reliable high-speed internet connection.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Must be available to work flexible shifts, including evenings and weekends.