Job Description
Join our award-winning customer support team as a Local Chat Support Agent! ConnectCare Solutions is urgently hiring empathetic professionals to deliver exceptional remote customer service to Texas residents. Enjoy flexible scheduling, competitive benefits, and the opportunity to make a real difference in your community—all from the comfort of your home. No commute, no office politics—just meaningful work supporting local businesses and families.
Why Join Us?
• Industry-leading training and certification programs
• Health/dental/vision insurance after 30 days
• Paid time off and holiday pay
• Career advancement pathways
• Equipment stipend for home office setup
Responsibilities
- Provide real-time chat support to customers across multiple platforms
- Resolve technical inquiries, billing issues, and service disruptions
- Document interactions accurately in CRM systems
- Escalate complex cases to specialized teams when needed
- Maintain positive brand voice during all customer interactions
- Collaborate with remote teams to improve support workflows
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proven typing speed of 45+ WPM with 98% accuracy
- Exceptional written communication skills
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- Reliable high-speed internet connection
- Quiet, dedicated workspace at home
- Ability to work flexible shifts including evenings/weekends