Job Description
Join our dynamic team as a Local Customer Service Representative in Detroit! We're urgently hiring motivated individuals to deliver exceptional service to our community. This full-time role offers immediate start opportunities with competitive pay and comprehensive training. If you thrive in fast-paced environments and have a passion for problem-solving, apply today!
What We Offer:
- Competitive hourly pay ($15-$18)
- Immediate start available
- Full-time position with growth potential
- Comprehensive product & CRM training
- Health benefits after 90 days
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with support teams to resolve complex escalations
- Meet/exceed monthly KPIs (CSAT, resolution time, call volume)
- Proactively identify process improvement opportunities
- Maintain detailed knowledge of company products/services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zoho)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- Valid Michigan driver's license (for occasional client visits)