Job Description
Join our dynamic customer support team at CustomerFirst Connect! We're seeking passionate Chat Support Agents to deliver exceptional service to our tech-savvy clients. Enjoy weekly pay and comprehensive paid training to kickstart your career in customer service. Work remotely while making a real impact!
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Document interactions in CRM systems with accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Maintain product knowledge through continuous learning
- Meet/exceed performance metrics (response time, resolution rate)
- Identify upsell opportunities during support interactions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- Proficient in Microsoft Office and chat platforms
- Reliable high-speed internet connection
- Must pass background check and drug screening