Job Description
Join our award-winning customer service team in Oklahoma City and experience the freedom of daily pay! We're seeking passionate individuals to deliver exceptional support to local clients while enjoying the stability of full-time employment with immediate start. At LocalCare Solutions, we prioritize your financial well-being with same-day payouts and a supportive culture that values your growth.
Why Choose Us?
- Same-day pay via debit card or bank transfer
- Comprehensive training and career advancement paths
- Health, dental, and vision benefits (after 60 days)
- Paid time off and holiday bonuses
- Modern, collaborative workspace in downtown OKC
Responsibilities
- Handle inbound/outbound calls, emails, and chats with local clients
- Resolve billing inquiries, service issues, and account concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly customer satisfaction and efficiency targets
- Participate in continuous improvement initiatives
- Attend weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center environment
- Proficient with Microsoft Office Suite and CRM software
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Pass background check and drug screening
- Oklahoma residency required (no remote work)
- Spanish bilingualism a plus