Job Description
Join our award-winning team at Coastal Connect Solutions! We're urgently hiring passionate Local Customer Service Representatives in Long Beach, CA with paid training to deliver exceptional experiences to our growing client base. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and clear advancement paths. No prior experience required – we invest in our people!
Why Join Us?
- Full-time positions with day/night shift options
- Medical, dental, and vision insurance (Day 1 eligibility)
- Paid time off and 401(k) matching
- Performance-based bonuses
- Modern, collaborative work environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvements through feedback
- Maintain accurate customer records and documentation
- Support product knowledge initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (entry-level welcome!)
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays during peak seasons
- Passion for helping others in a fast-paced environment
- Must pass background check and drug screening