Job Description
Join our award-winning team at Premier Customer Solutions as we expand our Louisville operations! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. This urgent opening offers competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. Perfect for local candidates seeking stability and impact within Kentucky's thriving business community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex issues using CRM systems while maintaining 95%+ customer satisfaction metrics
- Process orders, returns, and account modifications with 99% accuracy
- Collaborate with cross-functional teams to escalate unresolved issues
- Document interactions meticulously in Salesforce for quality assurance
- Participate in bi-weekly training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Proficient with CRM platforms (Salesforce experience preferred)
- Exceptional communication skills with clear, professional articulation
- Ability to multitask and prioritize in fast-paced scenarios
- High school diploma or equivalent; college degree a plus
- Available for evening/weekend shifts during peak seasons
- Must pass background check and drug screening