Job Description
Join Cleveland's fastest-growing customer service team with immediate openings and paid training! We're seeking passionate individuals to represent iconic Cleveland brands while delivering exceptional local service. No experience required – we invest in your success through comprehensive paid training programs. Enjoy competitive pay, flexible scheduling options, and career advancement opportunities within our supportive community-focused environment.
Why Apply Today?
• Immediate Start – Interviews happening now!
• Paid Training – Earn while you learn
• Local Impact – Serve Cleveland communities
• Growth Path – Clear advancement to senior roles
• Benefits Package – Health, dental, and retirement options
Responsibilities
- Handle inbound/outbound calls for Cleveland-based clients with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Maintain accurate customer records in our proprietary CRM system
- Collaborate with local teams to resolve complex service issues
- Meet/exceed monthly performance metrics (quality, speed, resolution)
- Participate in ongoing product training and process improvements
- Represent Cleveland's vibrant business community with pride
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication skills with clear articulation
- Ability to navigate multiple computer systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work rotating weekends/holidays as needed
- Basic typing proficiency (25+ WPM)
- Ohio residency required for local service commitment
- Pass background check and pre-employment screening