Job Description
Join our award-winning team as a Remote Customer Service Representative! We're urgently hiring motivated professionals in Houston, TX and Virginia to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting our diverse client base. This is your chance to launch a rewarding career with a company that invests in your growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with technical teams to resolve complex escalations
- Maintain 95%+ customer satisfaction metrics
- Participate in ongoing product training and team meetings
Qualifications
- 1+ years customer service experience
- High-speed home internet and quiet workspace
- Proficiency with CRM tools (Salesforce preferred)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Residency in Houston, TX or Virginia required
- Flexible availability including evenings/weekends