Job Description
Join our award-winning team as a Remote Customer Service Representative and become the voice of our valued customers! We're urgently seeking motivated professionals in Jacksonville, FL to deliver exceptional support from the comfort of your home. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment.
As a key member of our customer success team, you'll resolve inquiries, build relationships, and drive satisfaction metrics. Our cutting-edge technology and supportive culture ensure you have all resources needed to thrive. Don't miss this urgent opportunity to launch your remote career with a leader in customer experience!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and knowledge bases
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve escalated cases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Proactively identify process improvements for customer journeys
- Participate in ongoing training and team meetings
Qualifications
- 1+ years of customer service experience required
- High school diploma or equivalent; degree preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Reliable high-speed internet and quiet home office
- Type 40+ WPM with strong attention to detail
- Ability to work independently in remote setting
- Positive attitude and problem-solving mindset