Job Description
Join our award-winning team as a Customer Service Representative in Denver! We're urgently hiring motivated individuals to deliver exceptional customer experiences for our Fortune 500 clients. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities in Denver's thriving tech hub.
Why Join Us? Work in a modern downtown Denver office with flexible scheduling, paid training, and monthly performance bonuses. We invest in your success with ongoing development programs and clear advancement paths.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and service requests using Salesforce CRM
- Collaborate with technical teams to resolve complex product issues
- Maintain detailed customer records and documentation
- Contribute to process improvement initiatives
- Meet/exceed monthly KPIs for quality and efficiency
Qualifications
- 1+ years customer service or call center experience
- Proficiency in CRM systems (Salesforce preferred)
- Excellent communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent
- Available for evening/weekend shifts
- Type 40+ WPM with 98% accuracy