Job Description
Join our award-winning team as a Customer Service Representative and become the voice of our valued clients! We're urgently seeking passionate individuals to deliver exceptional service experiences in our vibrant Long Beach headquarters. As a key member of our customer success team, you'll resolve inquiries, build relationships, and drive satisfaction through every interaction. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex cases
- Identify opportunities to improve customer experience workflows
- Meet/exceed monthly performance metrics for resolution time and CSAT
Qualifications
- 1+ years customer service experience in high-volume environment
- Exceptional communication and active listening skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask while maintaining composure under pressure
- High school diploma or equivalent; college degree preferred
- Positive attitude and commitment to exceeding expectations
- Available for flexible shifts including weekends