Job Description
We're expanding our award-winning support team and seeking passionate Customer Service Representatives to join us immediately! At Premier Client Solutions, we empower our employees with competitive benefits, career growth opportunities, and a dynamic work culture. If you thrive in fast-paced environments and excel at turning challenges into triumphs, this is your moment to shine. Join us in delivering exceptional experiences that build lasting customer relationships.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer needs
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Meet or exceed daily performance metrics including resolution time and CSAT scores
- Contribute to process improvements through feedback and innovation
Qualifications
- Minimum 1 year customer service experience in a high-volume setting
- Exceptional verbal and written communication skills
- Proficient in CRM software (Salesforce experience preferred)
- Ability to multitask effectively in a fast-paced environment
- Strong problem-solving skills with a customer-first mindset
- High school diploma or equivalent (college degree a plus)