Job Description
Join our award-winning customer service team at Pacific Connect Solutions! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base in San Diego. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. Apply today to start your career with a company that values your growth and contributions.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer concerns
- Meet or exceed performance metrics including call handling time and resolution rates
- Identify opportunities to improve customer experience processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of customer service experience in a fast-paced environment
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to multitask and prioritize in a dynamic setting
- High school diploma or equivalent; college degree a plus
- Strong typing skills (40+ WPM)
- Available to work flexible shifts including weekends
- Positive attitude and commitment to customer excellence