Job Description
Join our dynamic team at GlobalTech Solutions as a Customer Service Representative in Kansas City! We're urgently hiring motivated individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. If you're passionate about problem-solving and customer satisfaction, apply now to start your career growth journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed customer satisfaction and performance metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong typing skills (40+ WPM)
- Must pass background check and drug screening