Job Description
Join our award-winning customer service team in Virginia Beach! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Immediate openings available – apply today to start your rewarding career with us!
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries and technical issues using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for response time and resolution rates
- Identify upsell opportunities and promote company services
- Participate in continuous training to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with CRM platforms (Salesforce, Zendesk preferred)
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask while maintaining attention to detail
- High school diploma or equivalent; college degree preferred
- Available to work flexible shifts including weekends