Job Description
Join our award-winning customer service team in Atlanta! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. No nights or weekends required! Apply today and start your rewarding career in one of America's most dynamic cities.
Responsibilities
- Handle 50+ daily inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve complex customer issues using CRM tools and multi-channel support systems
- Document interactions accurately in Salesforce while maintaining 95%+ data quality
- Collaborate with technical teams to resolve escalated service issues
- Proactively identify upsell opportunities to enhance customer value
- Maintain 90%+ customer satisfaction score through personalized solutions
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional communication skills with clear articulation in English
- Ability to multitask effectively during peak call volumes
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening
- Available for immediate start (within 7 days)