Job Description
Join our award-winning customer service team as a Weekend Call Center Agent in Atlanta! We're seeking energetic professionals to deliver exceptional support during peak weekend hours. Enjoy competitive pay, comprehensive training, and a supportive team environment. Perfect for those seeking weekend-only schedules with immediate start opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with accuracy
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- 1+ years customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Proficient with Windows and CRM software
- Weekend availability (Sat/Sun required)
- Typing speed: 35+ WPM