Job Description
Join Miami Connect Solutions as a Remote Customer Service Representative and become the heart of our client's success! We're seeking passionate professionals to deliver exceptional support from the comfort of their Miami homes. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while representing world-class brands. Immediate start available for qualified candidates who thrive in dynamic environments.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in B2C or B2B environments
- Proven ability to navigate multiple software platforms simultaneously
- Exceptional written and verbal communication skills in English
- Self-motivated with strong time management in remote settings
- High-speed internet connection and quiet home office space
- Proficiency with Microsoft Office 365 and CRM systems
- Associate degree or equivalent combination of education/experience