Job Description
Join Atlanta's premier customer experience team! We're seeking passionate individuals to deliver exceptional service at our upcoming hiring event. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Continuously update product knowledge and service protocols
- Identify opportunities to enhance customer experience workflows
Qualifications
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in high-volume situations
- Positive attitude and problem-solving mindset
- High school diploma or equivalent required
- Available for flexible shifts including weekends