Job Description
Join our award-winning team at Detroit Connect Services as a Weekend Call Center Agent! We're seeking motivated individuals to deliver exceptional customer support during weekend shifts. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. No experience necessary – we provide comprehensive training. Transform your weekends into a rewarding career with growth potential and a supportive work environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to ensure seamless service delivery
- Adhere to company protocols and security guidelines
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to work weekends (Saturday/Sunday)
- Basic computer proficiency
- Customer service mindset with problem-solving aptitude
- Reliable transportation to our Detroit location
- Ability to pass background check