Job Description
Join NexaConnect Solutions as a Weekend Call Center Agent supporting premier Las Vegas hospitality clients! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. This role offers weekend shifts with premium overtime opportunities, perfect for work-life balance. No prior experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls for Las Vegas hotel and resort clients
- Resolve customer inquiries regarding bookings, promotions, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with support teams for complex issue escalation
- Participate in weekend shift rotations (Sat-Sun, 8am-8pm)
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM with 95% accuracy
- Customer service mindset with patience and empathy
- Reliable transportation to Columbus office
- Flexible availability for weekend/holiday shifts
- Basic computer proficiency (Windows, browsers)