Job Description
Join our dynamic team as a Weekend Call Center Agent in Memphis, TN! We're seeking energetic customer service professionals to deliver exceptional experiences during peak weekend hours. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. No experience necessary—comprehensive training provided!
Why join us?
- Competitive weekend shift premiums
- Free parking and transit benefits
- Advancement opportunities to leadership roles
- Modern downtown Memphis location with river views
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office Suite
- Ability to work independently in fast-paced environment
- Weekend availability required (Sat/Sun 8am-8pm)
- Positive attitude and problem-solving mindset