Job Description
Join our dynamic weekend call center team in Minneapolis! ConnectCare Solutions is hosting an exclusive hiring event for motivated individuals seeking flexible, high-impact customer service roles. Weekend shifts available with competitive compensation and growth opportunities.
What We Offer:
- Weekend shift premiums ($2-$4/hour above base pay)
- Comprehensive paid training
- Health benefits for part-time employees
- Performance-based bonuses
- Clear advancement pathways
Our Culture: We pride ourselves on a supportive, fast-paced environment where your voice matters. This is your chance to make a real impact while enjoying work-life balance through weekend scheduling.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution rates)
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and data security standards
- Identify upsell opportunities for existing customers
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and multitasking
- Ability to thrive in weekend shift environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Minneapolis facility
- Positive attitude and resilience under pressure