Job Description
Join our award-winning customer service team as a Weekend Call Center Agent in Louisville! We're seeking motivated professionals who thrive in dynamic environments to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and fully paid training to kickstart your career. This weekend-only position offers consistent schedules with no nights or holidays, perfect for work-life balance. Our modern downtown facility features state-of-the-art technology and a supportive culture focused on your success.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in our customer database
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team leads to improve service processes
- Maintain product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Availability for Saturday/Sunday shifts (8 AM - 6 PM)