Job Description
Launch your customer service career with Omaha's top-rated call center! We're seeking motivated Weekend Shift Agents to join our award-winning team. Enjoy comprehensive paid training, competitive hourly wages, and a supportive environment where growth is prioritized. Perfect for students, parents, or professionals seeking weekend-only schedules. No experience required – we provide all training!
Responsibilities
- Handle inbound/outbound customer calls with exceptional professionalism
- Resolve billing inquiries, technical issues, and service requests
- Maintain detailed customer records in CRM systems
- Meet performance metrics for call resolution and customer satisfaction
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Weekend availability (Sat/Sun + potential weekday evenings)
- Basic computer proficiency and tech adaptability
- Positive problem-solving mindset under pressure
- Reliable transportation to our Omaha facility