Job Description
Launch your customer service career with ConnectCare Solutions! We're seeking passionate Weekend Call Center Agents in Wichita, KS with paid training included. Enjoy flexible weekend schedules while making a real impact in your community. Our supportive team environment and advancement opportunities make this the perfect role for career-driven individuals.
Why Join Us?
- Comprehensive 3-week paid training program
- Competitive hourly wages + performance bonuses
- 100% paid weekend shifts (Sat/Sun)
- Health/dental benefits available
- Clear career path to team lead/supervisor roles
Responsibilities
- Handle inbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed KPIs for call resolution and customer satisfaction
- Collaborate with support teams to resolve complex cases
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to work flexible weekends (Sat/Sun 8am-8pm)
- Basic computer proficiency (typing 25+ WPM)
- Customer service or call center experience preferred
- Ability to thrive in fast-paced environments