Job Description
Join our elite team at the premier customer service hub in Portland! We're hosting an exclusive hiring event for weekend call center agents who thrive in dynamic environments. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth is prioritized. No weekends? No problem – we offer shift flexibility to fit your lifestyle.
Why Join Us?
- • $18-24/hour + performance bonuses
- • Full benefits package (medical/dental/vision)
- • Paid training & career advancement
- • Modern downtown Portland location
- • Team-based recognition program
Responsibilities
- • Handle inbound/outbound calls with empathy and professionalism
- • Resolve customer inquiries using CRM systems
- • Meet/exceed performance metrics (CSAT, AHT)
- • Document interactions accurately in Salesforce
- • Collaborate with team leads for continuous improvement
- • Adhere to compliance protocols and security standards
- • Participate in monthly training workshops
Qualifications
- • 1+ years customer service/call center experience
- • Exceptional verbal communication skills
- • Proficiency with CRM platforms (Salesforce preferred)
- • High school diploma or equivalent required
- • Weekend availability (Sat/Sun shifts)
- • Typing speed: 35+ WPM
- • Ability to multitask in fast-paced settings
- • Positive problem-solving mindset