Job Description
Join ConnectServe Solutions' elite weekend team at our Portland, OR hub! We're seeking dynamic professionals to deliver exceptional customer experiences during high-demand weekend shifts. Enjoy competitive pay, comprehensive benefits, and a supportive culture focused on growth. Our hiring event offers on-the-spot interviews and same-day offers for qualified candidates. Elevate your career with industry-leading training and advancement opportunities in a vibrant, fast-paced environment.
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries regarding products/services
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with team members to optimize workflows
- Adhere to compliance protocols and data security standards
Qualifications
- 1+ years customer service/call center experience
- Weekend availability (Sat/Sun shifts required)
- Strong verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-pressure environments
- High school diploma or equivalent
- Spanish bilingualism preferred