Job Description
Join our award-winning call center team in Raleigh, NC! We're seeking energetic Weekend Shift Agents to deliver exceptional customer experiences while enjoying competitive pay and a supportive work environment. This role offers flexible scheduling perfect for students, parents, or anyone seeking weekend work-life balance.
As a Weekend Call Center Agent, you'll be the voice of our clients, handling inbound/outbound calls with professionalism and care. We provide comprehensive training and career advancement opportunities. Our modern downtown Raleigh facility offers free parking and a vibrant team culture.
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and efficiency
- Resolve billing inquiries, technical issues, and service concerns using CRM tools
- Maintain detailed call documentation and update customer records accurately
- Meet/exceed performance metrics including call quality and resolution targets
- Collaborate with team members and supervisors to improve service delivery
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Flexible availability to work weekends (Sat/Sun) and holidays
- Strong problem-solving abilities and emotional intelligence
- Passion for helping others and representing brands professionally