Job Description
Join ConnectCare Solutions' dynamic customer support team in Wichita! We're hosting an exclusive hiring event for motivated individuals seeking weekend call center positions with growth opportunities. Enjoy competitive pay, flexible scheduling, and comprehensive training. Be part of a company that values your work-life balance while delivering exceptional service to our clients.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work weekends (Saturday/Sunday shifts available)
- Basic computer proficiency with typing speed of 30+ WPM
- Reliable internet connection for remote options
- Positive attitude and resilience in fast-paced environments