Job Description
Join our dynamic team as a Local Customer Service Representative in Detroit! We're urgently hiring motivated individuals to deliver exceptional customer experiences. This full-time role offers immediate start and competitive compensation with growth opportunities. Be the voice of our brand while solving real-world problems for local clients.
What We Offer:
- Immediate start opportunity
- Comprehensive training program
- Health benefits and retirement plan
- Performance-based bonuses
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with cross-functional teams on escalated cases
- Meet KPIs for response time and customer satisfaction (CSAT)
- Proactively identify process improvement opportunities
- Represent brand values in all customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings/weekends
- Local Detroit residency preferred