Job Description
Join our award-winning customer service team in Wichita! We're seeking dedicated weekend shift call center representatives with paid training. Enjoy competitive pay, flexible weekend schedules, and career advancement opportunities. No experience required – we'll provide comprehensive training to launch your customer service career. Apply today and start earning while learning!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve customer experience
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and problem-solving mindset
- Reliable transportation to our Wichita facility
- Weekend availability (Saturday/Sunday shifts)