Job Description
Are you a people person looking for a rewarding career with flexible weekend hours? Apex Support Solutions is holding a major Hiring Event in Boston, MA to expand our elite Customer Service team. We are looking for enthusiastic individuals to join our dynamic weekend shift roster.
Why Apply?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Weekend Schedule: Enjoy your weekdays off while earning a great income.
- Growth Opportunities: Clear paths for career advancement within a stable industry leader.
- Modern Tech: Work with the latest CRM tools in a supportive environment.
We are looking for candidates who are reliable, empathetic, and ready to deliver exceptional service. Whether you are new to the call center industry or a seasoned veteran, we want to meet you.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a professional and empathetic demeanor.
- Resolve customer inquiries and complaints efficiently, ensuring high first-call resolution rates.
- Process orders, returns, and account updates accurately using our internal CRM software.
- Document all customer interactions and feedback in the company database.
- Identify upselling opportunities to contribute to team revenue goals.
- Adhere to all quality assurance scripts, compliance regulations, and company policies.
Qualifications
- High school diploma or GED required.
- Previous call center or customer service experience is preferred but not required.
- Excellent verbal communication and active listening skills.
- Must be available to work weekends (Saturday and Sunday) on a consistent basis.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to remain calm and composed under pressure.