Job Description
Join Atlanta's premier call center team with weekend shift opportunities! Global Customer Solutions Inc. is hosting an exclusive hiring event for motivated professionals seeking dynamic customer service roles. Enjoy competitive pay, comprehensive benefits, and career growth potential in a supportive environment. Why Apply? Weekend shifts offer better work-life balance, premium overtime rates, and exclusive advancement tracks. Our Atlanta facility features modern amenities and a vibrant team culture.
Event Details: Walk-ins welcome on October 15th, 9 AM - 3 PM at 225 Peachtree Street. Bring your resume and photo ID. On-site interviews and same-day offers available for qualified candidates.
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries using CRM systems within SLA targets
- Document interactions accurately and maintain compliance standards
- Collaborate with team members to improve service quality
- Participate in weekly training sessions to enhance skills
- Meet/exceed KPIs including CSAT, FCR, and AHT metrics
- Support weekend overflow during peak business hours
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficient in Windows OS and CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with high accuracy
- Weekend availability (Saturday/Sunday shifts required)
- Strong problem-solving and conflict resolution abilities
- Background check and drug screen required