Job Description
We are excited to announce a special Hiring Event for passionate individuals looking for Weekend Shift Jobs in Charlotte, NC. As a leading customer service provider, we are expanding our team to include dedicated professionals who want to make a difference. Whether you are looking for a local role in North Carolina or exploring career opportunities in California, we have positions available to match your ambition.
Join a culture of excellence, continuous growth, and supportive teamwork. Our state-of-the-art facility in Charlotte offers a modern workspace designed for productivity and employee well-being.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on resolution.
- Assist customers with product inquiries, billing questions, and technical support.
- Document all customer interactions accurately in our CRM database.
- Adhere to call scripts and quality assurance guidelines to ensure service excellence.
- Handle complex escalations and de-escalate difficult situations professionally.
- Collaborate with team leads to identify process improvements.
Qualifications
- High school diploma or GED required.
- Proven experience in customer service or call center environments is a plus.
- Strong verbal communication and active listening skills.
- Ability to work weekends (Saturday and Sunday) on a rotating schedule.
- Basic computer literacy and typing speed of 35+ WPM.
- Flexibility to work occasional holidays.